A One-stop Workshop

The Customer: 

A one-stop workshop specialising in vehicle insurance coverages, car servicing, maintenance and body works. It was established in Singapore 2014 as a general repair and maintenance vehicle workshop and has been serving its clientele for almost 10 years.

The Need: 

Their state of operations saw a very manual approach where each segment followed a manual entry which is then data processed into excel sheets. Also, with 3 outlets in operation, there is also a lack of cohesion based on what is happening in and between the 3 outlets. This has been hampering optimal operations on a group level managing the 3 outlets and was not a suitable situation for growth and expansion.

The Challenges:

The challenge was to build a fluid yet dynamic online ecosystem that will allow solutions in 2 key verticals, namely in customer management and process automation. This was also a key step for the company to head into digitalisation of the organisation.

The Outcome:

We developed a fully integrated online platform to track the end-to-end processes of their car collision repair ecosystem. This was made available on the internet as a web portal for the employees to update the status at various touch points such as, administration, claims procedures, surveying, repair, quality checks, etc. In addition, it also has a customer portal which was made available in the form of a mobile app. Customers will be able to register their cars with them and will also be able to check the status of the vehicle when it is in the workshop and when it is ready for the pickup. We will be introducing a credit system on every service so as to create a loyalty program for their clients and thus enabling retention.